LATEST UPDATE 05/11/2020
As a result of the latest government decision to place the country into another lockdown, the uncertainty of what will happen afterwards, and people being reluctant and frightened to travel, we have sadly taken the decision to cancel our remaining programme of excursions for the year and temporarily close down till February 2021.
We want everyone who travels with us to feel comfortable, safe and have an enjoyable day out and holiday with us without the added worry of cancellations. The safety of our passengers and our own safety is paramount and will always remain so over commercial decisions. Offering our programme of excursions and holidays, taking payment then having to contact people and cancel their day out or holiday because the government has changed the restrictions is heart breaking for us, disappointing for all our passengers concerned and further takes away what little confidence people have to travel. The lockdown, uncertainty and people frightened to travel makes continuing to offer our programme of excursions and holidays in the near future nigh on impossible. In conjunction with the hotel, we will make a decision in the next few weeks regarding the Paignton Turkey and Tinsel holiday departing in December and keep those passengers involved informed. We will also now delay the launch of our 2021 holiday brochure till either the lockdown has been lifted or to the New Year and our next day excursion leaflet will not be released till the New Year in order that we might have a clearer picture of what the future might hold and what we can and cannot do.
Some say the government is ignoring the science and instead making decisions that affect us all based on ideology and ruling by decree and fear. Whatever, we cannot do anything except watch helplessly as companies such as C & J Tours fall between the cracks with government assistance and are slowly destroyed and the dreams of the owners of those companies are shattered by the actions of the government. As a company we have put in place changes to the way the company is financed and made personal sacrifices in order that the company has a chance to survive what will be practically a year without any meaningful income. Coach companies rely on the work in summer generating enough income to see them through the next winter. This year most coach companies have had no summer work! So far this year C & J Tours have completed just one holiday, around a third of the planned day excursions, many of these at reduced capacity, and lost more or less all our private hire work.
Throughout the whole COVID-19 episode we have tried to be honest, open and fair with everyone. We have kept everyone up to date with what we are doing and planning, and if an excursion or holiday had to be cancelled, offering the chance to take a rescheduled date if possible or have a refund either by refund credit note or money. For this lockdown we are offering refunds in money, even though it has financial repercussions for us, as it depletes the money we have in the bank. We feel that with no day excursions on offer and our 2021 holiday not released, refund credit notes are not acceptable. If you do have an excursion booked and paid for with us during November and December please bear with us and we will get a refund to you as soon as possible.
We would like to thank everyone for your understanding and our loyal passengers, for your kind words, words of encouragement and thanks and your generosity. You have kept us going through these difficult and challenging times and you are the reason why we plan to continue despite the financial burden and sleepless nights.
Stay safe and well and we look forward to seeing you again in 2021.
Dave, Tina & Beth
C & J Coach Tours is a husband and wife run company offering coach holidays, day excursions and coach hire with a personal service and attention to detail. We do not go in for fancy sales gimmicks, just good old fashioned customer care. Our aim at C & J Coach Tours is to offer the best in coach travel in a professional manner.
At C & J Coach Tours we try and offer a range of coach holidays to suit all tastes and give value for money with an emphasis on quality. We appreciate that we are not the cheapest and as a company we are aware of the wide choice of operators available, but we feel that we care about our passengers and that we can offer that little bit more!
C & J Coach Tours offer a year round programme of day excursions, ranging from local visits to places further a field. Many of our value-for-money excursions include admission fees, guided tours, meals or other added extras. New Day Excursion leaflets are published in November and again around February/March, so make sure you are on our mailing list.